Thanks so much, Franny! Between you and the kids 😉 the ball is now rolling. I most ‘specially like The Customer Whisperers and the dual meaning of The Quality People.
On a side note, I’ve been thinking for a long time of finally buying a pair of cowboy boots, and I recently located a store that has a great reputation. I told someone just yesterday I’m going to make a purchase this weekend. So it was a fun synchronicity to see your reply this morning and notice your avatar. 🙂