Are you sure that an ‘energy partner’ is what consumers want?. My experience (as a consumer) is that I want someone who can recommend me the best deal, but I’m not really interested in all that other s**t.
Don’t get me wrong, I know I SHOULD be interested, but I have so many other things to fix and manage that so far as energy costs are concerned it’s the price deal that I’m really interested in.
If (and I accept that it’s an ‘if’) this is typical, then focusing on the added value stuff as the key message could actually be counter-productive.
Perhaps a tagline that says something like ‘the best price deal is just the beginning of what we can do for you’ might be a way round this. If people want the rest of what you can offer then they have an invitationto find out more, and if they don’t then they can just focus on the price benefits.
I may have this wrong – it’s just a personal view, and I would welcome others’ opinions…..